Knowledge Management (KM)

WASD has a long and distinguished history of promoting sustainable development (SD) through research, policy engagement, capacity building, and international collaboration. Over the years, WASD has developed into a trusted consultancy provider, supporting institutions, governments, and organisations in addressing emerging global challenges. Through its specialist institute LISD, WASD offers expert consultancy services to strengthen organisational performance through effective KM strategies and systems. KM is increasingly vital in today’s fast-changing and information-rich environment. Organisations generate vast amounts of knowledge, yet many struggle to capture, organise, share, and apply it effectively. Without robust KM systems, valuable expertise can be lost, duplication of effort can increase, and decision-making can be weakened. Effective KM enables organisations to improve efficiency, enhance innovation, preserve institutional memory, and strengthen collaboration across teams and sectors. It also supports better strategic planning, informed policymaking, and continuous learning-making it an essential capability for governments, businesses, universities, and development organisations alike. Through our consultancy, WASD and LISD support countries and organisations in developing KM strategies, governance frameworks, knowledge-sharing systems, digital repositories, and organisational learning models. We help clients establish practical and sustainable mechanisms to capture expertise, improve knowledge flows, and embed a culture of learning and collaboration. What makes our services unique is our interdisciplinary and strategic approach, combining expertise in organisational development, digital systems, policy, and SD. Our consultancy is delivered by world-class experts and practitioners with extensive international experience in KM and institutional capacity building. This enables WASD and LISD to provide tailored, high-impact solutions that help organisations transform knowledge into strategic advantage and long-term value.

Dr Gale Rigobert (Former Minister) St Lucia

She is the former Minister for Education, Innovation, Gender Relations and Sustainable Development in Saint Lucia (2016-2021). Prior to becoming a parliamentary representative, a position she held on to for over nine (9) years (2011-2021), she was a government senator for a short period, which followed her role as advisor...

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Samia Melhem (Global Lead Digital Development World Bank) USA

Samia Melhem is a Lead Policy Specialist at the World Bank’s Digital Development and AI Vice Presidency, based in Washington DC. She manages digital government transformation operations, leveraging technologies to improve delivery of public services in all sectors. She is currently leading a large digital government investment project portfolio, and regional...

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Prof. Manuel Frutos-Perez (Cambridge Education Group Digital) UK

Manuel is the Chief Academic Officer at the digital division of Cambridge Education Group. He works developing partnerships with prestigious universities and helping them widen the reach of their educational activities, taking full advantage of the possibilities offered by high-quality online learning provision and international markets. He is also responsible...

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Ambassador (Ret) Dr Petru Dumitriu (Former Ambassador to United Nations) Switzerland

Dr Petru is a Former Ambassador to the United Nations and since 2021, he is a Senior fellow and Lecturer, online post-graduate course on multilateral diplomacy, Diplo Foundation/University of Malta and he is also an independent consultant. Professional experience: 2016-2020 Inspector, D-2, Joint Inspection Unit of the United Nations system, Geneva ...

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Dr Ibrahim Alfaki (United Arab Emirates University) UAE

Ibrahim Mohamed Abdalla Alfaki is an associate professor of statistics in the Department of Statistics and Business Analytics at the United Arab Emirates University (UAEU). He holds a PhD in applied statistics from Edinburgh Napier University and advanced postgraduate qualifications in applied and computational statistics from UK institutions. His research...

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Dr Rawad Hammad (University of East London) UK

Rawad is a computer scientist with 20 years of experience in academic research, teaching, industry and leadership. Research interests include the use of Software Engineering, Artificial Intelligence and disruptive technologies for Technology-Enhanced Learning (TEL), e-health and Smart Cities. His expertise lies in the application of innovative technologies from Artificial Intelligence,...

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Professor Allam Ahmed (London - UK) is a Professor of Knowledge Management and Sustainable Development; Co-Founder of SMART KM MODEL: An Integrated Knowledge Management Framework for Organizational Excellence and led the implementation of the first of its kind in the Middle East and North Africa Knowledge Management Framework Musharaka. Founding President of WASD; SDGs Universities Initiative; Middle Eastern Knowledge Economy Institute; Fellow Faculty of Public Health, UK; Fellow Chartered Institute of Marketing, UK; and Fellow Academy of World Business, Marketing and Management Development, Australia. Prior to QMUL, Prof. Ahmed spent 15 years at the University of Sussex Science Policy Research Unit (1st science and policy think tank in the UK) where he established and led Sussex’s most successful postgraduate programme MSc International Management.
Samia Melhem (Washington - USA) is a Lead Policy Specialist at the World Bank’s Digital Development and AI Vice Presidency, based in Washington DC. She manages digital government transformation operations, leveraging technologies to improve delivery of public services in all sectors. She is currently leading a large digital government investment project portfolio, and regional research on Digital Skills for Jobs; as well as AI’s impact on the digital economy. During her career at the WBG, Samia managed digital transformation projects/operations in East and Central Europe, Asia, Middle East and Africa. She authored several publications on Telecoms Policy and Regulation, Digital government, Digital Economy, Digital Capabilities and Skills, Cloud computing, Innovation and Entrepreneurship, Open data, PPP, and Bridging the gender digital divide. In May 2025, Samia received an award from the Arab League for her Digital Economy work in the MENA region. In addition to her current role at the World Bank, Samia started teaching at George Washington University.
Ambassador (Ret) Dr Petru Dumitriu (Geneve - Switzerland) is a Former Ambassador and Permanent Observer of the Council of Europe to the United Nations in Geneva. Currently Senior Fellow and Lecturer on Multilateral Diplomacy postgraduate courses, Diplo Foundation/University of Malta. Former member of the United Nations Joint Inspection Unit and Editor of numerous reports including: Strengthening the policy research uptake in service of the 2030 Agenda for SD, Role of PPPs in the Implementation of Agenda 2030, Knowledge Management in the UN System
Miryem Salah (London - UK) is the director for Digital, Data & AI Transformation, Managing Director for the MSP sales channel of Vodafone Business IT hubs at VodafoneThree.Having led on major transformation across IT, digital, data, analytics and AI globally in private, public sectors. Miryem operates at the intersection of strategy, execution, culture, and impact-the space where she has consistently delivered the greatest value. She brings end‑to‑end ownership: setting direction, aligning capital and talent, and taking full accountability for outcomes. Her experience spans sectors and geographies, with leadership across the full enterprise agenda. Miryem brings strong financial and commercial acumen, with deep expertise in capital allocation, business case development, operating model design, and benefits realisation. She has led complex, multinational organisations through change under pressure-modernising infrastructure, integrating cultures, and delivering measurable improvements in customer experience, efficiency, and profitability. Building high‑performing, inclusive leadership teams with clarity, pace, and accountability. She is deeply committed to sustainability, diversity, and developing future leaders. Miryem is known for authentic leadership, decisive action, and strong stakeholder engagement at the shareholder, board & investor level.
Professor Manuel Frutos-Perez (Cambridge - UK) is the Chief Academic Officer at the digital division of Cambridge Education Group. He leads the strategic planning process across a wide portfolio of Higher Education partnerships, with a focus on international market intelligence, academic excellence, and outstanding learner support. He is also a Visiting Professor in Online Education and Digital Innovation at the University of Hull, UK, and a Visiting Professor in Digital Learning at the Academic Practice Directorate, University of the West of England, Bristol, UK. Manuel is an international technology expert promoting the advancement of learning and teaching in Higher Education, and regularly delivers thought leadership keynotes at international events.
Dr Ibrahim Alfaki (UAE) is an Associate Professor of statistics in the Department of Statistics and Business Analytics at the United Arab Emirates University (UAEU). His research focuses on applied econometrics, spatial and statistical modeling, and data-driven policy analysis, with particular applications in road safety systems, economic and financial analytics, and the measurement of knowledge-based economies. His work emphasises the use of quantitative and data analytics methods, such as time series and econometric modeling, to support evidence-based decision-making and institutional performance evaluation. Professor Alfaki has contributed to national policy research, including the UAE Human Development Reports, in collaboration with government and international organizations. He has also served on the Scientific Committee of the Abu Dhabi Statistics Centre. In addition, he is a member of editorial advisory boards of several international journals, including WJEMSD, WJSTSD, and IJIKMMENA. His work reflects a sustained contribution to statistical applications in sustainable development and public policy.

Knowledge Management

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